Policy Overview
We put users first and strive to deliver a great 3D printing experience. We respond promptly to all after-sales requests and provide professional and considerate support for MAKEROAD 3D printing filaments and accessories.

1. 14-Day Return & Refund Rule
All returned items for refund must be postmarked within 14 calendar days upon delivery. Products must be brand new, unused, complete with all original accessories, tags and labels intact.

2. Return Process & Shipping Cost
To initiate a return, please email our customer service at support@makeroad.com to obtain the return address. Repack the item securely with original packaging and send it via a trackable shipping service.

•For non-defective returns, the buyer shall cover all return shipping fees. Thank you for your understanding.

•If items are damaged during transit or have quality defects, we will cover the return shipping cost. Please contact us via email for confirmation first.

•For 3D printing consumables such as FDM filaments and resin, only unopened items in resalable condition are acceptable for return.

We will process your return within 7–14 business days after receiving and inspecting the goods. A notification email will be sent to you once completed, and the refund will be issued via your original payment method.

Returns beyond the 14-day refund period and exchanges beyond the 30-day exchange period will be handled under the warranty terms only.
When contacting customer service, please provide valid proof of purchase, specify the product name, and describe the issue clearly with texts, photos or videos for faster processing.

•Damage caused by improper use or force majeure such as earthquakes and fires is not covered by this return policy.
•All returns must be approved via email in advance. Unauthorized returned packages will not be processed.

3. Free After-sales Service for Quality Issues
•3D printing filaments: Brittle filaments due to moisture, excessive bubbles, abnormal diameter deviation, or contamination & deformation caused by damaged packaging.
•Electronic components: Malfunctions or functional failures of electronic control parts.
•Wrong item delivery or missing items in orders.

4. Non-warranty Items
•Products out of warranty period
•Unable to provide valid proof of purchase
•Items purchased from unofficial channels or second-hand markets
•Promotional gift products
•Lost or stolen goods
•Improper installation or use against user manual
•Damage caused by unauthorized disassembly or modification
•Damage caused by repair by third parties
•Damage from dropping, water ingress, extreme temperature & humidity or incorrect operation
•Intentional man-made damage
•Normal wear and tear during use