Visa and MasterCard are available for overseas orders.

Address can be changed before shipment. No modification is allowed once the order has been dispatched.

Unpaid orders can be cancelled directly. Please contact customer service to cancel unpaid orders awaiting shipment. If the order has been shipped, please follow the return procedure and bear relevant fees.

Basic hands-on skills are sufficient. Assembly videos and printed manuals are provided with each product, easy for new users.

Parts replacement is simple and convenient. Regular structural parts can be re-printed by yourself. Replacement electronic components are also available separately in our store.

The product requires a safety initialization procedure. Please follow the user guide. Full tutorials are available on the MAKEROAD community.

The product is treated with waterproof protection. Please keep it properly dry after use. For detailed maintenance tips, please visit the MAKEROAD community.

Please store in a sealed, dark, cool and dry place. Use a drying box for long-term storage to prevent moisture damage.

Minor color variation among batches is common in the industry and not regarded as quality defect.

In-stock items will be shipped within 72 hours. Pre-order items will be delivered according to the schedule on product page.

Please check the tracking number in your order details for real-time tracking.

It takes approximately 7–15 business days for delivery to Europe and America, depending on actual logistics performance.

Tracking delay is usually caused by data update during transit. If no update lasts for over 3 days, you may contact the logistics provider or send us your order number for assistance.

Opened consumables are not eligible for non-defective return. If you find quality issues, please send us photos or videos to apply for after-sales service.

Not necessarily. Printing temperature, speed and bed leveling may also cause problems. Please contact us for troubleshooting first.